Privacy Policy | 12Notes

At 12Notes, an online music education platform, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, enroll in courses, or participate in live or recorded learning programs.

1. Information We Collect

We may collect the following information:

Name, email address, and phone number
Account login credentials
Payment and transaction details
Course enrollment details and learning activity (progress, attendance, completion)
Device information, IP address, and browser data
Communication and support messages

2. How We Use Your Information

We use your information to:

Provide access to live and recorded courses
Manage student accounts and enrollments
Process payments and issue receipts
Send course updates, notifications, and certificates
Provide customer and technical support
Improve courses, content, and platform experience
Maintain platform security and prevent misuse

3. Live Classes and Recordings

Live classes may be recorded for educational purposes. These recordings may be shared only with enrolled learners of the same course.

By participating in live sessions, you agree that your name, voice, video, questions, or participation may be included in such recordings.

4. Third-Party Services

We may use trusted third-party providers for payments, hosting, video streaming, authentication, and communication. These providers process data only as required to deliver their services.

5. Cookies and Analytics

We use cookies and analytics tools to improve platform performance, user experience, and learning outcomes.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain records.

7. Data Security

We take reasonable security measures to protect your information. However, no online system is completely secure.

8. Your Rights

You may request access, correction, or deletion of your personal data, subject to legal and operational requirements.

9. Children’s Use

Users under the age of 18 years may use the Platform only with the consent, supervision, and responsibility of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

For privacy-related questions, please reach us via the contact page.